Click here
Mariah Theresa A. Pingkian
Medical Virtual Assistant
About Me: Your HIPAA Certified Medical VA
I am a HIPAA-certified Medical Virtual Assistant, expertly trained in patient coordination, EHR management, healthcare administrative tasks, and clinical documentation. My commitment is to deliver smooth and efficient patient care.
I am detail-oriented, organized, and dedicated to supporting healthcare providers. My training covers essential areas to ensure seamless operations and patient satisfaction.
Comprehensive Training & Expertise
1
HIPAA & Confidentiality
Proficient in HIPAA, PHI, and maintaining strict confidentiality.
2
EHR/EMR Systems
Experienced with iClinicSys, Athena, Epic, and DrChrono.
3
Patient Communication
Skilled in appointment scheduling, phone triage, and mock call practice.
4
Insurance & Authorization
Expert in insurance verification, prior authorizations, and related forms.
5
Medication Management
Knowledgeable in medication refill workflows and controlled drug guidelines.
6
No Surprise Act
Up-to-date with No Surprise Act guidelines for patient billing.
Administrative Skills
Data Entry & Record Management
Accurate and efficient handling of patient data and records.
Email & Calendar Management
Organized scheduling and communication for smooth operations.
Google Workspace
Proficient in Google applications for collaborative tasks.
Microsoft Office
Skilled in Word, Excel, and PowerPoint for various tasks.
CRM Tools
Experience with Customer Relationship Management platforms.
Customer Service
Providing excellent support and patient satisfaction.
Soft Skills for Patient Care
Empathy & Patient Care
Compassionate approach to patient interactions.
Attention to Detail
Ensuring accuracy in all tasks and documentation.
Communication
Clear and effective communication with patients and staff.
Problem Solving
Proactive in resolving issues efficiently.
Confidentiality
Upholding strict privacy and data security standards.
Time Management
Efficiently managing tasks and deadlines.
Healthcare Specific Skills
EHR/EMR Navigation
Seamlessly navigating electronic health records.
Insurance Verification
Accurate verification of patient insurance details.
Prior Authorization
Handling all aspects of prior authorization processes.
Patient Intake & Charting
Efficient patient intake and comprehensive charting.
Phone Handling & Triage
Professional phone etiquette and effective triage.
Appointment Scheduling
Organized and timely appointment management.
Advanced Healthcare Proficiencies
Prescription & Refill Coordination
Managing prescription requests and refill processes efficiently.
Medical Documentation
Accurate and compliant medical record keeping.
No Surprise Act Knowledge
Ensuring adherence to guidelines for transparent billing.
Controlled Substance Handling Guidelines
Strict adherence to protocols for controlled medications.
Professional Experience
iClinicSys Encoder
La Libertad Rural Health Unit | May 2018 – June 2019
  • Encoded patient information using iClinicSys.
  • Updated and organized daily health records.
  • Maintained accuracy and confidentiality.
  • Supported medical staff with documentation and reporting.
  • Ensured compliance with data security standards.
Mock scheduling practice in DrChrono
New patient appointments | Accurate data entry | Efficient workflo
All patient date shown are fictional and for training purposes only.
Hands-on practice with DrChrono EMR
Mock patient charts including ICD-10 diagnosis selection, CPT coding basics, and billing workflow understanding (training environment).
Continuously building skills to support accurate clinical and administrative processes.
Practicing medication refills and workflow management in DrChrono
Managed mock patient medications, linked them to diagnoses, and routed refill requests for provider review - all in training environment.
All patient data shown are fictional and for training purposes only
Certifications
My certifications ensure I meet the highest standards of medical virtual assistance, including HIPAA compliance and comprehensive training in healthcare operations.
Let's Work Together!
Phone: +63966-872-3269
Location: Poblacion, La Libertad Zamboanga del Norte
Made with